KuoniTumlare誠徵Local IT - 工作

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【公司名稱】庫奧尼旅行社股份有限公司
※沒有填寫公司名稱將會被刪文。
※人資沒有填寫人資公司以及原徵人公司(共2公司)名稱將會被刪文。

【工作職缺】IT Service Desk Specialist


【工作內容】

Local support

‧Support IT environment in the office and other offices in the country
consists of desktop, laptop computers and local servers
‧Support computer peripherals and accessories as monitors, keyboards, mice,
headsets, cameras, printers, docking stations…
‧Provide computer staging and imaging, operating system configuration and
issues troubleshooting (OS settings, updates, drivers, registry, …), client
applications (office, email, web browser, remote access…) installation,
updates, troubleshooting
‧Troubleshoot network issues e.g. connection of end user devices (wired,
wifi, …)
‧Do the access permission configuration – username/password, network
drives, file servers/shares, standard and business applications
‧Support other office equipment like projector, TV, desk and mobile phone
and video conference equipment, office printers and scanners
‧Co-operate with local Human Resources, Facility and Office management teams
on physical assets movement, old equipment disposals as and when required and
other Asset Management activities (inventory, stocktaking)
‧Ensure computers are prepared and handed over on time especially for new
starters
‧Provide an assistance in the server room for 2nd level specialist and 3rd
party vendors
Other offices

‧Make a relation with the Office Manager and key users in the offices
‧Visit offices physically to solve issues/requests that can’t be solved
remotely
‧Support HW moves during office relocations
Service Desk

‧Create incident tickets for users’ issues in ITSM tool, solve them
directly to achieve highest possible First Call Resolution (FCR) ratio, or
assign them to the other Service Desk resolvers team (global, 2nd level, 3rd
level)
‧Closely co-operate with Global Service Desk function, exchange trouble
tickets, escalate incidents when needed
‧Regularly review open incidents and service requests and close them
according to SLA
‧Try to minimize the impact to business during major incidents, search for
immediate workarounds, include 3rd party vendors and experts, after incident
is solved ask for Root Cause Analysis (RCA)
Communication

‧Ensure effective communication with the local end users and relevant
stakeholders
‧Act as a Single Point of Contact (SPOC) for all IT activities and local
projects, receives escalations from users, provide information about the
status
‧Provide advices how to work with office and business applications, how to
access various information sources, how to manage user’s data, how to back
up them, educate users to work effectively
‧Constantly promote and enforce security rules, policies and procedures,
inform users about IT standards and security rules
‧Raise and liaise with the 3rd party vendors and engineers – on call,
email, in person
Knowledge, skills and experience


【徵求條件】

資訊工程相關科系大學畢業、1年以上工作經驗、英文聽說讀寫能力中等

工作技能：
伺服器網站管理維護、作業系統基本操作、資料備份與復原、電腦設備裝配、資訊設備操
作檢修、資訊設備環境設定、資料庫系統管理維護、系統架構規劃與維護、安裝與維護網
路安全系統、網路系統配置、網路規劃管理、文書處理軟體操作

其他條件：
1. 英文履歷"必備"
2. 需能以英語與國外同仁, 廠商及主管溝通
3. 具服務熱忱, 主動積極的學習態度
4. 擅資源統整及跨部門溝通合作

※為保障板友就業機會平等，雇主對求職人或所僱用員工，不得以種族、階級
、語言、思想、宗教、黨派、籍貫、出生地、性別、性傾向、年齡、婚姻、
容貌、五官、身心障礙或以往工會會員身分為由，予以歧視。


【工作地點】台北市中山區長春路176號6樓


【工作時間】周一~周五 09:00-18:00
※沒有填寫工作時間將會被刪文。

每週工時超過40小時，請寫加班費

【月休】8天(每周六日)
※一定要有數字。沒有填寫月休及排班制度 或月休過低將會被刪文。

【公司福利】

正式員工福利:
1. 年薪 13 個月
2. 獎金(視公司年度盈餘狀況及個人表現而定)
3. 團保、勞工退休金
4. 優於法令之休假制度。
5. 彈性放假的補班日不用補班。

【薪資範圍】34,000~36,000
※行政院勞委會於110年1月1日起調漲基本工資為月薪24,000元
※無薪資、比照科技部、比照本校規定、面議、電議，薪資不清等水桶一週

【需求人數】1人


【聯絡人/連絡方式】

Yen Ofelia / 請透過104或官網投遞英文履歷
104刊登網址: https://www.104.com.tw/job/74vgo?jobsource=checkc
公司官網刊登網址：https://reurl.cc/R6rlK

【其他備註】

雖然旅行社蕭條，但是我們有潛力也有信心度過難關；
歡迎加入庫奧尼大家庭:)

總公司在國外，有IT團隊，所以不考慮外包；請外包業者勿來信。

履歷會逐一檢視，1-2周內通知符合資格者面試，恕不逐一回覆 。謝謝~

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