TQC 與 TQM 的差別 - 企管

以下兩題，答對了，八成就分得出這兩者的差異。

Many companies implement a management approach to long term success
through customer satisfaction.
This management approach is better known as:

A) Total Quality Management (TQM).
B) Total Quality Control (TQC).
C) Total Productive Quality (TPQ).
D) Total Process Management (TPM).

Ans: A

The process of creating and producing the total composite good and
service characteristics by marketing, engineering, manufacturing,
purchasing, etc. through which the good or service will meet the
expectation of the customer is known as:

A) Total Quality Management (TQM).
B) Total Quality Control (TQC).
C) Total Productive Quality (TPQ).
D) Total Quality Engineering (TQE).

Ans: B


--
這條漫長的路
盡頭通往那裡?
想悄悄地找人打聽
卻沒有人知道

--