客戶少付尾數由業務負責合理嗎 - 職場
By Iris
at 2020-08-19T22:15
at 2020-08-19T22:15
Table of Contents
當過業務的可能或多或少都遇過類似的問題
客戶少付錢的理由通常有幾種:
多扣匯費、尾數百元以下省略($1~99)、客戶算錯、
萬元貨款百元單位剛好是100自己扣掉(ex:42,100←只付42,000)
目前的公司財務跟業務之間會有業務要自己承擔不足的"氛圍"
氛圍的意思就是不會強硬要求
但會說
「大家都是自己掏腰包付掉的」
「為了幾十元幾百元每個月處理不是很煩嗎」
「也沒多少出一出省事」
目前我遇到的狀況是某客戶每期固定會有數十~100初的短少
客戶擺明不處理,我們當然可以強硬出動法務
但就會流失掉這個大客戶
以我過去工作經驗
公司會用尾數、匯費折讓沖掉
金額太大就用交際費請來付現
但現在這間公司明明有這些費用可以使用,
卻從來沒人申請,久而久之業務自己承擔變成常態
甚至客人少付1組產品(約500元)
前一位業務也是自掏腰包付掉,而且還不止一次.....
可能因為前公司主管和財務都會幫我們沖這些帳
我覺得現在公司的氛圍很不正常
現在我想申請折讓變成大家用異樣眼光看我...
雖然覺得自己做的比較對,但現在整個氣氛就是大家覺得我很小氣
業務和會計也會酸說「這麼麻煩我看了都想幫你付掉了」
請問業務自己承擔客戶少付的款項真的是正常的嗎??
我待了三間上市公司第一次遇到這種情形...
--
客戶少付錢的理由通常有幾種:
多扣匯費、尾數百元以下省略($1~99)、客戶算錯、
萬元貨款百元單位剛好是100自己扣掉(ex:42,100←只付42,000)
目前的公司財務跟業務之間會有業務要自己承擔不足的"氛圍"
氛圍的意思就是不會強硬要求
但會說
「大家都是自己掏腰包付掉的」
「為了幾十元幾百元每個月處理不是很煩嗎」
「也沒多少出一出省事」
目前我遇到的狀況是某客戶每期固定會有數十~100初的短少
客戶擺明不處理,我們當然可以強硬出動法務
但就會流失掉這個大客戶
以我過去工作經驗
公司會用尾數、匯費折讓沖掉
金額太大就用交際費請來付現
但現在這間公司明明有這些費用可以使用,
卻從來沒人申請,久而久之業務自己承擔變成常態
甚至客人少付1組產品(約500元)
前一位業務也是自掏腰包付掉,而且還不止一次.....
可能因為前公司主管和財務都會幫我們沖這些帳
我覺得現在公司的氛圍很不正常
現在我想申請折讓變成大家用異樣眼光看我...
雖然覺得自己做的比較對,但現在整個氣氛就是大家覺得我很小氣
業務和會計也會酸說「這麼麻煩我看了都想幫你付掉了」
請問業務自己承擔客戶少付的款項真的是正常的嗎??
我待了三間上市公司第一次遇到這種情形...
--
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