帶新人遇到的問題 - 職場
By Hedwig
at 2020-06-15T19:45
at 2020-06-15T19:45
Table of Contents
手機發文,若排版有問題歡迎告知,謝謝!
我在台中某公司上班已快3年,主要是做新產品開發及客訴處理
3個月前主管因我客戶事務繁重且複雜
錄用了一位工作經驗10幾年的同事幫我分擔一些工作
並說希望能把我目前建立的系統一併教導給她
新人有船務/會計/業務等不同的工作領域
起初先教導公司使用的軟體,平日維護的表單,以及有客訴時需填寫哪些報表等
最近2個月再讓她開始寫信回客戶及給工廠的新產品評估
但是3個月過去了,我只覺得滿滿的心累及挫折感
每間公司有不同的制度,也盡我所能把該注意的事項、遇到的問題重複提醒
但相同錯誤還是不斷發生,信件屢次沒附檔案,必發2次以上,甚至紙本已改好的內容,發出去還可以是錯誤的,至少3次以上...
一開始口頭提醒,新人會跟我道歉說下次注意,講完的幾天內稍微改善,但過了一個禮拜,同樣的錯誤又再度出現
次數頻繁到連工廠的人都在跟我抱怨為什麼每次發信都沒附檔案,要發第2次才會附
另外,目前交接給她的工作內容僅一個正在開發的專案及新產品評估
因主管帶人方式是不會時時刻刻提醒該做什麼事
所以我只跟她說她要負責的內容及該怎麼做,其餘時間不太會去干涉她
但她可以一整個下午只做了一個新產品評估,導致該跟進的專案進度大延遲,甚至連進度到哪都一問三不知
曾跟主管面談,主管要我放輕鬆,壓力不要太大,並調整自己的心態,不要看的太嚴重,會再和新人面談上述提出的問題
但是看到她發給客戶的信斷句斷的很莫名奇妙,不然就是打錯字,結果還是用我名字發的,我就真的好難不看的太嚴重(公司規定還沒有過試用期不能用自己名字發信)
且看到這些不斷發生的錯誤,仍會不自覺懷疑是否為自己帶人能力不足、抑或是仍需要多點耐心去包容那些錯誤...?
不知道板上大大有沒有相同的帶人經驗可以分享?現在真的好無助,自己是不是真的該調整心態面對?
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Sent from JPTT on my iPhone
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