沒禮貌的客戶該怎麼應對? - 職場
By Ursula
at 2014-12-26T20:55
at 2014-12-26T20:55
Table of Contents
今天客戶來公司跟我們公司生管同仁對帳,
這個客戶是個女生, 大約25歲左右,
對帳過程中, 只要我們公司電話一響, 兩聲內沒人接,
她就大喊 : 現在是我要接電話嗎?
有一個同事熬夜工作, 早上開完會就在自己的位子上休息,
這小姐竟然去糾舉他......然後部門經理出來解釋,公司同意他休息~
我的位子剛好在生管的斜後方,
當時生管暫時離開座位, 所以是這位小姐單獨在生管的座位上,
我跟我同事在談一件採購,
這小姐自己插話進來...就算了,
我只不過沒有第一時間辨別出來插話的是客戶, 不是我生管同事,
她竟然暴怒, 對著我兇 : 你竟然連你一起工作的同事聲音都認不出來!
老實說, 真地很生氣, 畢竟我年紀大了她一輪, 是在囂張甚麼?
今天一整天都很不舒服,
就算她是客戶, 人跟人之間也是有基本禮儀要遵守啊!
真地很莫名其妙!
遇到這種客戶, 你們會怎麼做?
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