Member Experience Advocate (線上客服) - 工作

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※請各位資方配合遵守。


【公司名稱】
※沒有填寫公司名稱將會被刪文。
※人資沒有填寫人資公司以及原徵人公司(共2公司)名稱將會被刪文。

Twic (twic.ai)

About Twic
Twic is a modern-day benefits platform that gives employees the freedom to
choose health and wellness options that are right for them.

We grew 500-600% in 2020 and we have another 400-500% growth in 2021. Do you
want to see how a US startup company achieves success? It’s a great timing
to join us! In this position, you’ll have opportunities to work with people
around the world. Great team vibes and awesome working environment! Join us
now!


【工作職缺】
Member Experience Advocate (線上客服)

【工作內容】
We’re looking for a friendly patient, and kind-hearted person to join our
world-class Member Experience Team. And we absolutely mean it when we say
world-class - 98% CSAT over the trailing 12 months! If you love helping
people, making people smile, and care about people’s health and wellness, we
’d love to meet you.

沒有內容 會被刪文!!
【徵求條件】
※為保障板友就業機會平等，雇主對求職人或所僱用員工，不得以種族、階級
、語言、思想、宗教、黨派、籍貫、出生地、性別、性傾向、年齡、婚姻、
容貌、五官、身心障礙或以往工會會員身分為由，予以歧視。
Essential Functions
-Providing our customers immediate support via live-chat, and email
conversations.
-Leverage your deep understanding of our Internal Support Portal to address
our members’ concerns quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic’s
product.
-Representing the voice of the customer to help shape the future roadmap of
the product.
Minimum Qualifications
-Bachelor’s degree or equivalent work experience preferred.
-2-3 years of customer support experience.
-Experience in employee benefits is a big plus!
Required Skills
-Excellent verbal and written communication skills, presentation skills, and
organizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
-High empathy and focus on building positive customer experience

【工作地點】
Remote in Taiwan

【工作時間】
※沒有填寫工作時間將會被刪文。

From 8am-8pm (choose 9 hours only eg 9am-6pm)

【月休】
※一定要有數字。沒有填寫月休或排班制度 或月休過低將會被刪文。

按照台灣假期休，一週上班五天(平日三天+週末兩天)，一個月休8-10天。

【公司福利】

請勿寫勞健保 無勞健保是違法的
此欄請寫額外的福利
[Company Benefit]
1) MacBook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $300 USD - One time subsidy to build your home office
5) $1000 USD/year - Health Examination
6) Company retreat once a year (mostly in the US)


【薪資範圍】
※行政院勞動部於110年1月1日起調漲基本工資為月薪24,000元
※無薪資、比照科技部、比照本校規定、面議、電議，薪資不清等水桶一週

月薪未達24000元 會被刪文
時薪工作請貼Part-Time板

[Salary Expectation]
$21000-$25000 USD/year + reward program (up to $4800 USD/year, $0-$400 based
on the monthly performance)

【需求人數】
1

【聯絡人/連絡方式】
[Contact Information]
Please send your resume to Candy [email protected]

【其他備註】

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