[遠端] Forma/線上客服 - 工作

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【公司名稱】
Twic Inc. (Forma)

【工作職缺】
Member Experience Advocate in EST & PST timezone (線上客服)

【徵求條件】

[Summary of Job]
We’re looking for a friendly patient, and kind-hearted person to join our world
-class Member Experience Team. And we absolutel mean it when we say world-class
- 98% CSAT over the trailing 12 months! If you love helping people, making peop
le smile, and care about people’s health and wellness, we’d love to meet you.

[Essential Functions]
-Providing our customers immediate support via live-chat, and email conversation
s.
-Leverage your deep understanding of our Internal Support Portal to address our
members’ concerns quickly and accurately.
-Make recommendations for members with your deep knowledge about Twic’s product
.
-Representing the voice of the customer to help shape the future roadmap of the
product.
- 針對用戶問題提供即時協助
- 針對用戶問題提供即時協助
- 運用對內部系統的深刻了解迅速且確實地協助客戶
- 針對客戶需求精確提出建議
- 深入瞭解客戶需求、共同優化發想產品發展藍圖

[Minimum Qualifications]
-Bachelor’s degree or equivalent work experience preferred.
-2-3 years of customer support experience.
-Experience in employee benefits is a big plus!
Required Skills
-Excellent verbal and written communication skills, presentation skills, and org
anizational skills
-Learn quickly, solve problems and make decisions with minimal supervision
-Excellent people and communication skills.
-High empathy and focus on building positive customer experience
-學士學位或同等工作經驗
- 2-3年客服經驗
- 具有員工福利相關工作經驗者加分
- 具有優異的溝通、報告與組織能力
- 學習迅速，能夠在最少的指導下解決問題
- 具同理心、能與用戶建立正向關係


【工作地點】
全遠端


【工作時間】
［夜班］9pm-5am
［夜班］12 am - 9 am

【月休】
排班週休二日

【公司福利】
1) MacBook
2) $200 USD/mo - BeWell funds
3) $30 USD/mo - BeConnected funds
4) $100 USD/mo - BeOroductive funds
5) $300 USD - One-time subsidy to build your home office
6) $1000 USD/year - Health Examination
7) Company retreat once a year (mostly in the US)
8) $1000 USD/year - Labor/ Health Insurance

【薪資範圍】
[Salary Expectation]
$24000-$27000 USD/year + reward program (up to $4800 USD/year, $0-$400 based on
the monthly performance)


【需求人數】
15

【聯絡人/連絡方式】不論任何理由 不可拒收站內信
請至以下網址投遞履歷：
https://jobs.ashbyhq.com/forma/7efb7083-b98d-4992-9470-0940aa269041

【其他備註】
https://joinforma.com/

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