台灣大哥大客服 - 加班
By Odelette
at 2021-08-14T18:47
at 2021-08-14T18:47
Table of Contents
雖然說是台灣大哥大,實際是台灣客服科技
以前是派遣制,今年開始一律正職
薪水30k、每月換一次班表
客服聽起來就是接電話服務用戶對吧
但這邊業績才是重點,服務不要出包就好
現在甚至改名「客服既業務推廣人員」
第一個月都在教育訓練,之後下單位
下單位兩個月不用做績效、不用加班
大部分新人都在第三個月離職
第四個月開始要做續約、要加班
每天都要加半小時到一小時
第五個月所有績效都要做
業績包含續約、加量換約、MyMusic、寬頻
寬頻有特別給獎金
加薪的話說是每年看能力調薪
不過前陣子有個表現不錯的學姊離職
他年資11年,固定月薪不到3萬1
三節都是給2000$ momo紅利金
薪資要墊高就是靠班別+寬頻獎金
平常有兩段班,上4小休4小再上4小
這樣可以多450$,但只要有請假就沒了
就算你請半小時一樣沒津貼
去年推出的好速寬頻讓離職同仁變多
現在KPI不斷拉高,獎金一直降低
處內整體沒達標的話你還會被砍獎金
要做到寬頻不容易,大部分用戶根本不聽
就算他願意讓你再回撥還要擔心被搶
即使真的願意申裝還有機會被雷
用戶環境問題就算了,很常被外包工人雷
聽過最好笑的是工人說寒流太冷不想裝
不然就是遲到搞的人家不爽
通常續約一天有5件就不錯,常常不到3件
寬頻一個月能做到5件就算優秀
我本月KPI是續約74件,寬頻5件還有其他
即使我真的做到,薪水也很難超過40k
我個人平均薪資落在35k,最高領過一次43k
因為我很常上兩段班所以可以領多一點
薪資的獎金通常不到3千
以這樣的業績壓力,這份工作我覺得不值得
--
以前是派遣制,今年開始一律正職
薪水30k、每月換一次班表
客服聽起來就是接電話服務用戶對吧
但這邊業績才是重點,服務不要出包就好
現在甚至改名「客服既業務推廣人員」
第一個月都在教育訓練,之後下單位
下單位兩個月不用做績效、不用加班
大部分新人都在第三個月離職
第四個月開始要做續約、要加班
每天都要加半小時到一小時
第五個月所有績效都要做
業績包含續約、加量換約、MyMusic、寬頻
寬頻有特別給獎金
加薪的話說是每年看能力調薪
不過前陣子有個表現不錯的學姊離職
他年資11年,固定月薪不到3萬1
三節都是給2000$ momo紅利金
薪資要墊高就是靠班別+寬頻獎金
平常有兩段班,上4小休4小再上4小
這樣可以多450$,但只要有請假就沒了
就算你請半小時一樣沒津貼
去年推出的好速寬頻讓離職同仁變多
現在KPI不斷拉高,獎金一直降低
處內整體沒達標的話你還會被砍獎金
要做到寬頻不容易,大部分用戶根本不聽
就算他願意讓你再回撥還要擔心被搶
即使真的願意申裝還有機會被雷
用戶環境問題就算了,很常被外包工人雷
聽過最好笑的是工人說寒流太冷不想裝
不然就是遲到搞的人家不爽
通常續約一天有5件就不錯,常常不到3件
寬頻一個月能做到5件就算優秀
我本月KPI是續約74件,寬頻5件還有其他
即使我真的做到,薪水也很難超過40k
我個人平均薪資落在35k,最高領過一次43k
因為我很常上兩段班所以可以領多一點
薪資的獎金通常不到3千
以這樣的業績壓力,這份工作我覺得不值得
--
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