客服人員的工作內容? - 面試

By Carol
at 2012-06-21T17:36
at 2012-06-21T17:36
Table of Contents
/了客服好像沒看到我想問的答案
所以發文請教各位板友
是這樣的
本身非行政相關科系畢業
但由於高中開始輾轉作了很多行政職
(條件也有愈來愈好的趨勢 薪水up離家近up)
所以目前打開各大人力網的履歷
來的也大多是行政職
不過這次找工作最常接到的卻是客服職缺要約面試
由於我對客服的印象,
只有以前在銀行就職時看過的信用卡客服
不曉得客服的工作內容是否都大同小異?
跟行政職最大的差別感覺是大部分都要排班(早中晚)加排休
但薪水硬是高了行政職許多 所以實在是滿心動的
但又擔心我把客服想的太簡單
電話來約面試我都會先確認是否為單純客服
還是有要開發客戶等
算是有先篩選過
不知道有沒有版上擔任客服職的可以提供一點意見呢?
非常感謝m(-_-)m
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