30歲服務業職涯回顧 - 職場
By Enid
at 2021-08-13T16:12
at 2021-08-13T16:12
Table of Contents
雖然大叔我已經快要 35 歲了,但是想要回顧一下自己在服務業領域深耕的職涯經驗來
幫助那些迷惘是否要選擇從事服務業的人。
我大學文組混了四年一事無成,中途有到金融業實習,完全不喜歡算數字。在校成績爛
到不行最後完全不敢妄想選擇金融或行銷,只好騙自己喜歡和人群接觸,選擇入行門檻
低的飯店業。
#服務業 #客服職涯 #外商客服 #飯店業轉職
◎2011 年我的第一份工作是台北知名五星飯店的飯店櫃檯,從基層做起。都說七年級
是最可憐的世代,那時候薪水只有 23k(比起薪 22k 高一些些)。三個月過試用期之
後 26k,過著吃不飽餓不死的生活。
◎2013 年升遷失敗,好羨慕同事們都升資深櫃檯。同年因為大夜班有人離職,所以開
始輪調大夜班,有了大夜加給薪水好一些些,來到 33k(但是是用身體健康換來的)。
◎2015 年有感再這樣下去低薪不是辦法,好在我父母有準備了一筆讓我可以出國唸書
,所以邊工作邊準備英國的飯店管理。會選擇英國飯店管理是因為想出國唸書的時候已
經在飯店蹲了快四年,27 歲如果再選念兩年的科系回來職場選擇路很窄。話說我那時
候唸完書剛好英國脫歐,超級排外完全找不到工作所以會來台灣找工作。
◎2016 年從國外回來之後海投履歷,科技業 PM,行銷職缺全部被打槍。我印象非常深
刻那時候面試石頭在關渡,大老遠搭車然後做了智力測驗還被用人主管說「奇怪,怎麼
會找你這種背景的來面試」才知道被人資做業績。正當要放棄回去找飯店工作的的時候
有幸找到外商客服,從約聘做起,起薪 45k(當時 2016 年底,已經 28 歲孩子四個月
大,差點吃土)
◎2017 年因為台灣區組織改組,客服部門大多數約聘都被裁員,運氣好那時候轉了正
職一樣做客服基層,年薪 60 多萬。
◎2018 年公司部分業務被賣掉,好在台灣區市場留著。瞬間開始做 regional 的工作
。升了一階年薪來到 80 萬,一樣客服但是做營運和專案為主。
◎2019 年公司業務整併,從 regional role 升遷亞太區職務,經理職,年薪正式破
100 萬。那時候 31 歲,心中有種覺得幸福來敲門的感覺,從來不覺得人生可以有這種
機遇,很不真實。
◎2020 年疫情爆發的時候有大半年睡不著覺,每天晚上都深怕隔天早上起來被裁員。
好在祖上有德,熬過了疫情的裁員潮。
◎2021 年有幸升遷到資深經理職,管理亞太區客服部門大型專案的團隊,預計等到疫
苗普及後可以移民澳洲或美國。
結論 - 沒人知道未來會如何,但凡走過必留下痕跡
我曾經在飯店業做到懷疑人生,因為我的跳躍性思維成為主管的眼中釘和同事們之間的
笑話,後來才知道只是一場美麗的錯誤。
我曾經也很後悔自己為什麼大學不好好努力,但是後來想想,如果不是經歷在飯店的那
些苦日子,真的學會將心比心,我可能也無法在客服領域出類拔萃。最後在這疫情持續
肆虐的一年也祝福大家在職涯的發展上順利,有時候直線不一定代表是職涯上最快的路
徑,現在回頭來看才知道原來那些走過的點最後連成了一條彎彎曲曲的線。
曾經在飯店業打滾,直到遇到貴人讓我擺脫低薪,所以希望也能幫助更多在服務業不得
志的人才。有興趣瞭解我做什麼產業,高階客服都在幹嘛歡迎留言或站內信詢問。
--
幫助那些迷惘是否要選擇從事服務業的人。
我大學文組混了四年一事無成,中途有到金融業實習,完全不喜歡算數字。在校成績爛
到不行最後完全不敢妄想選擇金融或行銷,只好騙自己喜歡和人群接觸,選擇入行門檻
低的飯店業。
#服務業 #客服職涯 #外商客服 #飯店業轉職
◎2011 年我的第一份工作是台北知名五星飯店的飯店櫃檯,從基層做起。都說七年級
是最可憐的世代,那時候薪水只有 23k(比起薪 22k 高一些些)。三個月過試用期之
後 26k,過著吃不飽餓不死的生活。
◎2013 年升遷失敗,好羨慕同事們都升資深櫃檯。同年因為大夜班有人離職,所以開
始輪調大夜班,有了大夜加給薪水好一些些,來到 33k(但是是用身體健康換來的)。
◎2015 年有感再這樣下去低薪不是辦法,好在我父母有準備了一筆讓我可以出國唸書
,所以邊工作邊準備英國的飯店管理。會選擇英國飯店管理是因為想出國唸書的時候已
經在飯店蹲了快四年,27 歲如果再選念兩年的科系回來職場選擇路很窄。話說我那時
候唸完書剛好英國脫歐,超級排外完全找不到工作所以會來台灣找工作。
◎2016 年從國外回來之後海投履歷,科技業 PM,行銷職缺全部被打槍。我印象非常深
刻那時候面試石頭在關渡,大老遠搭車然後做了智力測驗還被用人主管說「奇怪,怎麼
會找你這種背景的來面試」才知道被人資做業績。正當要放棄回去找飯店工作的的時候
有幸找到外商客服,從約聘做起,起薪 45k(當時 2016 年底,已經 28 歲孩子四個月
大,差點吃土)
◎2017 年因為台灣區組織改組,客服部門大多數約聘都被裁員,運氣好那時候轉了正
職一樣做客服基層,年薪 60 多萬。
◎2018 年公司部分業務被賣掉,好在台灣區市場留著。瞬間開始做 regional 的工作
。升了一階年薪來到 80 萬,一樣客服但是做營運和專案為主。
◎2019 年公司業務整併,從 regional role 升遷亞太區職務,經理職,年薪正式破
100 萬。那時候 31 歲,心中有種覺得幸福來敲門的感覺,從來不覺得人生可以有這種
機遇,很不真實。
◎2020 年疫情爆發的時候有大半年睡不著覺,每天晚上都深怕隔天早上起來被裁員。
好在祖上有德,熬過了疫情的裁員潮。
◎2021 年有幸升遷到資深經理職,管理亞太區客服部門大型專案的團隊,預計等到疫
苗普及後可以移民澳洲或美國。
結論 - 沒人知道未來會如何,但凡走過必留下痕跡
我曾經在飯店業做到懷疑人生,因為我的跳躍性思維成為主管的眼中釘和同事們之間的
笑話,後來才知道只是一場美麗的錯誤。
我曾經也很後悔自己為什麼大學不好好努力,但是後來想想,如果不是經歷在飯店的那
些苦日子,真的學會將心比心,我可能也無法在客服領域出類拔萃。最後在這疫情持續
肆虐的一年也祝福大家在職涯的發展上順利,有時候直線不一定代表是職涯上最快的路
徑,現在回頭來看才知道原來那些走過的點最後連成了一條彎彎曲曲的線。
曾經在飯店業打滾,直到遇到貴人讓我擺脫低薪,所以希望也能幫助更多在服務業不得
志的人才。有興趣瞭解我做什麼產業,高階客服都在幹嘛歡迎留言或站內信詢問。
--
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